Black Diamond Candle

RETURNS & REFUNDS

If you need to return a product to us, please contact us. We will be happy to advise you how best to proceed.

Please don’t send anything before contacting us, as not every item can be sent through standard post.

Contact us via:

Email: info@relaxandbathe.me

phone +44 (0) 7763 070427

In short

You have a legal right to cancel a contract that starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been dispatched.

Damaged goods

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

 Our soya candles are 100% pure Soya with a cotton wick, this gives a perfect slow & even burn. All candles have a good hot throw with a long-lasting fragrance that will cover the whole household.

Indulge in the warm, inviting glow and captivating scents of our soy candles. Crafted from 100% pure soy wax and featuring a cotton wick, our candles ensure a clean, steady burn that fills your home with delightful fragrance. The natural soy wax and cotton wick combination not only promotes a slower, more even burn but also maximizes the strength and longevity of the scent. Experience the luxury of a candle that truly envelops your entire home in a captivating aroma, creating an ambiance of relaxation and tranquility.